Can long copy still make the cash register ring?

August 3, 2017 ENT645 - Entrepreneurial Marketing, M.E. Program Coursework, Marketing Comments (0) 351

ENT645 - WEEK 6

Long copy ruled direct response marketing, once. Marketers could create a brilliant story-driven copy to draw a reader in and then close the sale with a strong call to action.  David Ogilvy (in the photo above) and his team at Ogilvy and Mather were the masters. But that was more than thirty years ago.

Twenty years ago, I had a great deal of success with long copy in printed direct mail. Just simple letters to the target market that would bring them along in a story and then get them to take action. I am not sure that’s possible any longer. I believe the proliferation of email spam and the dawn of mobile phones have decreased the effectiveness of long-form direct response appeals.

A recent grad school assignment asked for the creation of a two-step direct response campaign. In such a campaign, the first step generates the lead and the second step closes the sale. In the direct mail days, a long letter—often several pages—was more effective as that first step—it told the story and offered the benefits to the prospect. The close came with a phone call or a response card. It was highly effective, and of the campaigns, I was involved in we often pulled a 5-6% response with a 50% conversion to a sale.

The assignment further asked for the creation of a “squeeze page.” A squeeze page is a page on that “squeeze that last bit of info out of you” so that you might get what you’re looking for from the site.  Typically, it is your name and an email address.

In the early days of the Internet, that long-form direct mail piece was often used in a two-step process. You may remember that time. The pages were often a single page with a lot of copy, a few photos, some bulleted text, and multiple opportunities to buy or subscribe as you read down the page. If you took action, you would go to another page—the “squeeze page”—to provide your name and email address for more information or so the sale could be completed.

For the assignment, I wanted to know if long-form still worked in a two-step process for a particular target market (women 25-to-60) for a health and wellness opportunity. My hunch was that given the volume and frequency of content and information we already get it would no longer be effective. Let’s see what happened.

Step 1 – The solicitation.

I wrote a long-form direct mail piece below (click the image to read the entire letter). Granted, I know my long-form direct marketing skills are rusty, but I think it reads well and tells a decent story. I purposefully chose not insert photos or bullet points because it would have impacted how a perceived target would see the offer. In other words, I wanted readers to commit to reading it would have done in a direct mail piece back in the day.

My intent was that this solicitation would be delivered by email, or possibly by mail, to the target market.

Step 2 – The squeeze page.

I created a small squeeze page (see below) to encourage sign up for the offer, a 1-month free trial to a recipe/meal planning service delivered via email. No credit card number was required to participate, and all I asked for was the first name and an email address. As far as offers go, it was pretty low risk.

Step 3 – Testing with the target market.

I posted the letter and the image of the squeeze page to my Facebook page, as well as shared with some friends directly asking for input. Eight of my female friends in the target market responded on Facebook or in private messages.

The Feedback.

Overwhelmingly the response to the long solicitation was negative. Aside from some suggesting bullet points or images to break up the copy, the response was that it was too long. Although my friends read the letter at my request, all but two said they would not read it if it came in an email, and probably would not read it if it arrived by mail. And because they wouldn’t read it, they wouldn’t get to the call to action at the bottom of copy.

The squeeze page faired a little better, assuming I could get them there in the first place. Some didn’t like the color choices or food choices I made. Those things turned them off and likely would have affected their interest in subscribing.

A few said they might subscribe if just presented with the signup graphic via email or on a page.

My takeaways.

Clearly, this was not scientific. There were too many variables and too few responders.  Still, I think it supports the idea that long-form copy has a lot of competition these days and not too many people will read it. There’s just not enough time for most people.

I do recognize that the readership might improve with bullet points, graphics, and probably even stronger copy, as one of my friends—an accomplished copywriter pointed out.  Those things could have helped it. There is the possibility that those who were reading were not the true target market – I did not ask more clarifying questions to drill down. That’s possible, too I suppose, although I think it really has more to do with the time-length equation. And the goal of direct marketing is to fill the funnel with a higher number of leads.

Although the squeeze page might work as is, I think I would pull images of food. I struggled with this before putting testing because I did not want to turn people off if they didn’t like grilled peaches (which look sort of like sweet potatoes in the photo). The challenge is determining what kind of image to use so as not to alienate a prospective customer based on their individual likes or dislikes. That will need additional research and testing.

Final thoughts.

The squeeze page might work better in the form of a pop-up on a web page. Personally, I hate them, but they work well. I use them on an e-commerce website for newsletter sign ups (with a discount incentive) and have about a 3% conversion rate, which is about the average conversion rate for top performing e-commerce websites. Those customers over time have a solid sales conversion rate, too. This might address the signup or step-two in the process. Figuring out the best way to get the attention of the target market in the first place might prove to be the bigger challenge.

It seems those of us who are till working, getting emails, and answering texts don’t have the time, interest, or inclination to read those long messages. As a writer who once made a living writing copy, I have a hard time giving up on the idea that long-form direct response is not as effective. Of course, it should be noted that this blog post is clearly long. If I had a squeeze page in the right column of this page, might it entice a reader to sign up for more information?

Maybe.

It depends on how committed that reader is to what is written in the post and their desire to read all the way to the end.

Who does that anymore?

I do. And if you’re reading this, maybe you do, too.

What do you think? Might long copy and the David Ogilvy approach to direct marketing still be effective in a world of information overload?

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Featured Image Source: Getty Images / Keystone

P.S. Check out these thoughts on the matter from Mr. Ogilvy himself…

David Harkins is a serial entrepreneur, which is a more professional way of saying he is still trying to figure out what he wants to be when he grows up.
When not working for himself, he has had a fulfilling career in marketing, advising both large and small companies including several in the Fortune 500 and many of America’s largest nonprofit organizations. In his spare time, he consults, speaks, writes, hikes, explores, and creates art. Although, not necessarily in that order. Connect with him on social media below:

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Can long copy still make the cash register ring?

by David Harkins time to read: 5 min
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